Items would include staff awards and special commendations. Also ideas you put forward, scoped out or helped to implement that led to a cost saving or an increase in revenue or delivered new clients or resulted in higher levels of customer service or time efficiencies. The key here is results. Exceeding a monthly target is an achievement. Achievements show potential hirers what you are made of and what they can expect you will do for them.
Indent your achievements by one tab on your resume to make them stand out. Example of a professional history item using the above lay out again, purely made up: First opened for business in November , the company provides a national telephone and email consumer service to the end users of its 35 fashion retail or design clients.
Manage a team of 30 call centre agents who advise consumers on garment care, product updates and where to purchase particular garments. Update and distribute new research to call centre agents; manage technology suppliers. Plan and project manage technology and service improvements. Follow this format for at least your last two to three jobs. One recruiter told me that as resumes are scanned, it is a good idea to write a short paragraph explaining the gap and inserting it into the right place in your career history.
Remember, your career history is in reverse chronological order. Add in a line about any new skills or training you acquired. Excellent organisational skills, communication skills and the ability to multi task.
One line if the company is not well known. A few dot point lines Key Achievements: At least three dots points detailing not what you were paid to do but how you went beyond that. And the rest of your history in reverse date order. Candidates who have been full time carers could also use this method. A more difficult gap to fill involves people coming back from severe illness. What you do in this instance is highly personal and I would advise getting the input of whatever organisation that relates to your life experience.
I can tell you that there is a lot of prejudice out there. For example, a survey of doctors with patients who had come back from depression found most would not recommend disclosure for their patients returning to work. So please get expert advice. Education and Training Start with your highest qualification first. Unless you are fresh out of school, leave your secondary school history out. Education and Training section can cover university, TAFE training, industry courses, in-house courses, and any other professional training.
Professional Memberships Include only those relevant to your career as well as an indication of how active you are in the organisation. Names and phone numbers not mobiles are the most acceptable presentation. Hobbies and interests I have heard mixed views about the wisdom of including a "Hobbies and Interests" section. Not just once though. At 49, he was anxious about his job prospects.
He was great at his job, well-liked, and had a team who looked up to him and loved working with him. Never in a million years did I think I could make the transition, especially after being made redundant, but you proved me wrong. When can we can catch up?
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